Last updated: September 2026
This policy explains how returns, cancellations and refunds work when you order from SILLAGE.
Change of mind
If you change your mind, contact us within 14 days of receiving your order and we'll arrange a return. Returns are free — SILLAGE provides a prepaid return label, so there is nothing for you to pay to send an item back.
To start a return, get in touch through our Contact page with your order number. We'll send you return instructions and your prepaid label.
Please take reasonable care of items while they're in your possession and return them in the condition you received them, where possible.
Faulty, damaged, leaking or incorrect orders
If your order arrives faulty, damaged, leaking or incorrect, contact us as soon as possible with your order number and, where possible, a photo of the issue. We'll put things right with a replacement or a refund.
Cancelling an order
If your order hasn't been dispatched yet, contact us and we'll try to cancel it before it ships. If it has already been dispatched, please use the returns process above instead.
Refunds
Once we've received and checked your return, we'll issue your refund to your original payment method. It may take several business days to appear, depending on your bank or card provider.
Your statutory rights
Nothing in this policy affects your statutory rights as a consumer.
Contact
Questions about a return or refund? Contact us and we'll help.